1. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery timelines:
- Standard Shipping: 5-7 business days (Free on orders above a specific cart value).
- Express Shipping: 2-4 business days (Additional charges apply).
- Regional Delivery: 2-3 business days for local zones.
3. How do I check the status of my order?
When your order has shipped, you will receive an email/SMS notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.
4. Damages and Missing Items
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution via replacement or refund.
5. International Shipping
Currently, we only ship to domestic addresses. We do not offer international shipping at this moment, but we plan to scale it very soon.
Questions? If you have any further questions regarding your delivery or need custom batch shipping layout updates, please don't hesitate to contact our support team at support@meridianinternationals.com.
