Return & Refund Policy

1. Introduction

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy is designed to be clear, fair, and transparent to ensure a smooth experience for you.

2. Return Eligibility Window

You can request a return or exchange within 7 to 14 days from the date of delivery. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

3. Conditions for Returns

To be eligible for a return, please ensure that:

• The product is completely unused, unwashed, and in the same condition that you received it.
• The product must be in its original packaging with all price tags, labels, and barcodes intact.
• You must provide the original purchase receipt or invoice copy.
• Please note: Customized items or special corporate orders (such as custom-sized garments or custom-specification tarpaulins) are non-returnable unless they have a manufacturing defect.

4. Refund Process

Once your returned item is received at our warehouse, our quality assurance team will inspect it. We will immediately notify you of the status of your refund:

• If your return is approved, we will initiate a refund to your original method of payment (Bank Account, UPI, or Credit/Debit Card).
• The refund amount typically reflects in your account within 5 to 7 working days, depending on your card issuer or bank's policies.

5. Return Shipping Charges

• If you received a damaged, defective, or incorrect product, we will bear the entire cost of return shipping.
• For general returns (e.g., size mismatch issues, change of mind), the customer will be responsible for paying the return shipping fees.